FAQ's

If you have a free gift these will be sent separately at a later date. They will be dispatched at different times and there will be individual tracking numbers provided for each parcel sent out to you. Any free gifts on the order will be delivered after your main item so don't worry if this takes longer to reach you, it's on its way!

As a customer, you have 30 days after delivery in which to contact us about any product or service-related issues. Please note we may not be able to process returns after this time period. This does not include manufacturing faults, which are covered by our five-year warranty agreement for our SUPs and one-year warranty for our accessories.

If you decide to cancel your order before it is dispatched, please contact our support team as soon as possible. However, because we aim to dispatch orders quickly, it may not be possible to cancel the shipment in time.

If your order has already been dispatched, you can either refuse the delivery and let our support team know or return the item at your own expense. All unwanted items must be returned within 30 days of delivery.

To initiate a return, please complete a return request through our Returns Portal.

If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

If you're a business customer interested in purchasing our paddleboards, we’d love to help! Get in touch with our trade team at trade@bluefintrading.co.uk, and they’ll assist you in finding the best package and pricing for your order. They’ll also ensure that VAT and any other business-related requirements are correctly handled.

Let us know how we can support your business!

Our SUPs have different maximum rider weights across the range. Clicking on "Board Specs" on the product page will bring this up, along with other specifications you may need!

You can take our quiz to help you pick the most suitable SUP for you here

The batch code for your SUP can be located on the white label on the outside packaging and starts with "BF".It can also be seen on the SUP itself, near the central fin slot on the underside of the SUP.

Bluefin SUP offers a market leading comprehensive 5-year warranty on all brand-new SUPs, with the exception of purchases from the Outlet section of our website, which come with a 2-year warranty period, and all accessories which are covered for 12 months. For full warranty terms and conditions, please see here.

Rinse your SUP with fresh water after each use. Use mild soap for stubborn dirt, then let the board dry fully before storing. Clearing moisture from the valve helps prevent mould and prolongs board life. Read our full guide here.

The 'bump' you have noticed is perfectly normal and is something that is found on the majority of SUPs! It's where the internal drop-stitch has been cut to make way for the inflation valve on the top and does not impact performance in the slightest.

Please contact our Customer Support team at help@bluefintrading.co.uk. They will be more than happy to assist!

Yes - your Bluefin SUP can be kept inflated when in storage. However, please ensure it is kept out of direct sunlight and in a cool, dry place.The SUP will loose some pressure over time, so be sure to check the PSI before use and top up if required.

Our SUPs have different recommended PSI across the range. Clicking on "Board Specs" on the product page will bring this up, along with other specifications you may need!The recommended PSI is also shown on the rubber ring around the valve of the SUP.

You can view videos on how to attach both our ankle leash and quick release waist leash here

You can view videos on how to pack away your SUP and accessories in the provided bag here

We don't provide glue in the repair kits, unfortunately. If you need to purchase glue for your kit, we recommend a waterproof soft plastics glue suitable for a SUP with a PVC deck.

Try not to worry! This usually means that the valve is a little loose, which can happen over time. The valve is threaded into the SUP like a screw and ensuring the valve is tight is standard maintenance with an inflatable SUP. We provide a valve tool within the repair kit for this purpose. Here's how to tighten your valve:

1. Make sure your SUP is fully deflated.

2. Grab the valve tool from your repair kit.

3. Pull the cap off the valve.

4. Secure the SUP from the bottom by holding the “nut” on the underside of the valve. You’ll feel this through the deflated board.

5. Use the tool to twist the valve clockwise until tight.

Our instructions manuals are available for download as a PDF here

Our courier service is unable to deliver orders with a delivery address at a pack station or PO box. However, for our heavier items weighing over 30kg, we provide a complimentary Room of Choice delivery service. Our delivery partner will reach out to coordinate a convenient delivery date with you. Please anticipate an additional two working days for the shipment of these products.

Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order, keep an eye out in your junk/spam folder.

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifts will be delivered after your main item so don’t worry if this takes a bit longer to reach you, it’s on its way!

If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.

Please refer to the items product page to find this information. It will be displayed beneath the 'pre order' or 'add to cart' button.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn't received then please contact our Support Team and they can confirm the status of the order.

If you ordered via our website, please sumit a return request here if you ordered from an authorised retailer, please reach out to our Customer Support team at help@bluefintrading.co.uk with your request.

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they be unused and in the original packaging.

You can return unwanted and unused goods to us within 30 days from date of receipt. The postage back to us is paid by the customer but you must complete a return request first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund. Please visit our returns page for more information.

Although we would not expect there to be any issues with the goods, should there be any problems during your warranty period then our Support Team can help resolve any concerns or advise if you require a return. For returns under warranty we offer free returns for the first 6 months from date of receipt, after this time the customer is responsible for the return postage. Kindly retain the original packaging if you intend to return your order as we do not provide replacement packaging.

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can help. Please use our 'Contact us' page to reach out to the team.